100 Things Restaurant Staffers Should Never Do
The complete list comes from The New York Times (links below).
Here are the first ten:
- Do not let anyone enter the restaurant without a warm greeting.
- Do not make a singleton feel bad. Do not say, “Are you waiting for someone?” Ask for a reservation. Ask if he or she would like to sit at the bar.
- Never refuse to seat three guests because a fourth has not yet arrived.
- If a table is not ready within a reasonable length of time, offer a free drink and/or amuse-bouche. The guests may be tired and hungry and thirsty, and they did everything right.
- Tables should be level without anyone asking. Fix it before guests are seated.
- Do not lead the witness with, “Bottled water or just tap?” Both are fine. Remain neutral.
- Do not announce your name. No jokes, no flirting, no cuteness.
- Do not interrupt a conversation. For any reason. Especially not to recite specials. Wait for the right moment.
- Do not recite the specials too fast or robotically or dramatically. It is not a soliloquy. This is not an audition.
- Do not inject your personal favorites when explaining the specials.
It’s a great training tool and something that you should hand out to all your employees. To see the complete list go to:
Also interesting are the comments at the bottom of the above links.