100 Things Restaurant Staffers Should Never Do

100 Things Restaurant Staffers Should Never Do 100 Things Restaurant Staffers Should Never Do 

The complete list comes from The New York Times (links below). 

Here are the first ten:

  1. Do not let anyone enter the restaurant without a warm greeting.

  

  1. Do not make a singleton feel bad. Do not say, “Are you waiting for someone?” Ask for a reservation. Ask if he or she would like to sit at the bar.

  

  1. Never refuse to seat three guests because a fourth has not yet arrived.

  

  1. If a table is not ready within a reasonable length of time, offer a free drink and/or amuse-bouche. The guests may be tired and hungry and thirsty, and they did everything right.

  

  1. Tables should be level without anyone asking. Fix it before guests are seated.

  

  1. Do not lead the witness with, “Bottled water or just tap?” Both are fine. Remain neutral.

 

  1. Do not announce your name. No jokes, no flirting, no cuteness.

 

  1. Do not interrupt a conversation. For any reason. Especially not to recite specials. Wait for the right moment.

 

  1. Do not recite the specials too fast or robotically or dramatically. It is not a soliloquy. This is not an audition.

 

  1. Do not inject your personal favorites when explaining the specials. 

It’s a great training tool and something that you should hand out to all your employees. To see the complete list go to:

100 Things Restaurant Staffers Should Never Do (Part 1) 

and

100 Things Restaurant Staffers Should Never Do (Part 2)

Also interesting are the comments at the bottom of the above links.  

 

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