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12 Steps to Improving Your Sales

fix your salesI have no doubt that a good retail sales person can sell far more than twice as much as a mediocre sales person.

Hiring the right person is your first step to increasing sales.

Training your staff is the next step.

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100 Things Restaurant Staffers Should Never Do

100 Things Restaurant Staffers Should Never Do 100 Things Restaurant Staffers Should Never Do 

The complete list comes from The New York Times (links below). 

Here are the first ten:

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Are Your Retail Employees Clerks or Sales People?

Are Your Retail Employees Clerks or Sales People? Are Your Retail Employees Clerks or Sales People? 

What is the difference between a clerk and a salesperson?

A clerk costs you money (payroll). A professional retail salesperson makes you money.

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How Will the Internet Affect Your Business?

internetHow Will the Internet Affect Your Business?

About 60% of all small businesses have a presence on the Internet. … Or, about 40% of all small businesses have no presence on the Internet.

U.S. Internet sales will grow by 57% by 2018.

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The 80/20 Rule in Retail Sales

Benefits of a POS systemThe 80/20 Rule in Retail Sales

20% of your customers produce 80% of your sales.

80% of your sales are made by 20% of your sales staff.

 

 

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21 Ideas to Help Your Retail Business Grow

retail business21 Ideas to Help Your Retail Business Grow 

I’ve given advice to owners and managers for more than 30 years. Follow all of it and watch your sales grow by 100%.

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15 Customer Service Skills that Every Employee Needs

teodora_caffeHelp Scout. 15 Customer Service Skills that Every Employee Needs. 

I’m a big believer in continuous sales training.

Too many retailers hire staff and never work on polishing and improving their skills.

We can probably all agree that car sales people, clothing sales people and appliance sales people always need help in improving their skills.

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Service With A Smile

Service With A Smile

customer services“A Better Way for Servers to Earn More Tips and Your Restaurant More Sales.”

This article was inspired by an article appearing in the September 2015 issue of Restaurant Startup &Growth magazine.

 

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Frequently Asked Questions Related to EMV Credit Card Processing

Frequently Asked Questions Related to EMV Credit Card Processing

What is EMV? The quick answer: the “chip card” that is replacing your standard credit credit card processingcards. These chip cards were introduced several years ago in Europe (EuropayMastercard and Visa) and are used in many countries around the world. EMV cards are more secure than traditional credit cards. In Europe, they most frequently are used in conjunction with a PIN number – called Chip-and-Pin. In the US, most credit card companies are allowing consumers to sign the terminal or receipt, instead of using a PIN number – this is called chip-and-signature.

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How Do We Keep Physical Stores Relevant in the Digital Age

retail storeHow Do We Keep Physical Stores Relevant in the Digital Age 

Winning Back the Storeless Generation 

What if … 50% of your sales were online? 

What happens to your bricks and mortar store?

Retail stores are losing their customers.

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