Here is the absolutely best list of things restaurant staffers should never do. Print it out. Post it in your restaurant. Use it for training.
Here are the first six:
1. Do not let anyone enter the restaurant without a warm greeting.
2. Do not make a singleton feel bad. Do not say, “Are you waiting for someone?” Ask for a reservation. Ask if he or she would like to sit at the bar.
Here’s a guide to help your restaurant staff make better tips:
Guide for Waiters and Waitresses to Maximize Tip Revenue
Forbes magazine has a more polished article than the Guide for Waiters for training purposes and to help your employees earn more tips.
Lower gas prices last year did not help retail sales or restaurant sales.
However, it appears that more people are ready to stop putting their gasoline savings into the bank in 2016.
We all know that the customer is always right.
We also know that satisfying customers is not always easy.
When I look at small businesses, I separate them into two different types (related to customer service). One type of business is always striving to do better. The other type of business doesn’t think about it.
Is It Better to Spend Money on Acquiring New Customers or Spend Money on Retaining Old Customers?
I’m always mystified by small businesses that spend money on local ads in newspapers, coupon mailings, and other local publications of one type or another that encourage advertising by local merchants.
According to The National Restaurant Association and quotes in Restaurant Hospitality magazine, “a whopping 73 percent of operators say they plan to upgrade one or more aspects of their technology within a year.”
Profitability is the number 1 reason that restaurants want to upgrade. Operators want to know whether they’re paying too much for an item that isn’t very profitable.
Operators as well as diners of all ages want more technology even in full-service restaurants.
Imagine actually seeing an estimate of when your order will be served. Need more food, water or wine. Just press a couple of keys at your table.
Here are some other articles you may want to read in Restaurant Hospitality.
Are there too many restaurants?
Mall restaurant employees: Hands off
When good service gets annoying
Why is service so tragically bad?
How to handle customer requests hospitably
5 key lessons for restaurant startups
Restaurants often vulnerable to sexual harassment charges
It’s all in Restaurant Hospitality along with articles about all other aspects of the restaurant business. It’s all f*r*e*e (including the paper version of the magazine) at:
http://restaurant-hospitality.com/ Continue Reading…
According to Convenience Store News, about 60% of consumers use loyalty programs.
The #1 reason people like to belong to loyalty programs is a discount.
People like loyalty programs that are simple.
Restaurants. More Hours Means More Revenues.
Should you add more hours to your restaurant operation?
Should you be open 24 hours per day?
Should you offer breakfast?
Should you offer a 24 hour breakfast menu?
Restaurant Management 101
I don’t understand.
Statistics show that as much as 80 percent of your revenue comes from repeat business.
I mainly eat in restaurants where I feel welcomed.
pcAmerica Newsletter #641 contained a list of 100 Things Restaurant Employees Should Never Do.
See it at:
100 Things Restaurant Staffers Should Never Do
Here’s a snarky list of 100 Things Restaurant Patrons Should Not Do