For a business to maximize their profits, they need to avoid any downtime due to technological issues. This is always a prominent concern when selecting a POS system – How reliable is the equipment and how responsive is the support department?
Since we give our POS solution away for free, people sometimes assume that our equipment must be sub-par. This couldn’t be further from the truth. In fact, exactly the opposite is true. Since we give away the equipment, our primary source of revenue is from credit card processing. This means that if your system is down, we’re not making money. Simply put, we have skin in the game. Our business relies on your continued success.
Despite our free price tag, we use the highest quality equipment to avoid any possible downtime or issues. Each piece of equipment that makes up every Harbortouch POS system has been specifically developed to perform in the most demanding restaurant and retail environments, resulting in a complete package that is unmatched in durability and reliability. And if a system does experience an issue, we offer award-winning support, entirely in-house 24 hours a day, seven days a week. Additionally, our remote support capabilities allow us to log into your system in order to repair any software issues immediately. And in the rare instance that we aren’t able to resolve the issue over the phone or with our remote support, our lifetime guarantee on equipment means that we will ship you out a brand new system at no cost so you are back up and running in no time. Additionally, since we cannot afford to continually give away replacements, this offers another incentive for us to deploy the most reliable equipment in the first place.
Because of our unique business model, we have more riding on your success than any other POS company in the country.